TERMS OF USE FOR RESTAURANTS
TERMS OF USE FOR RESTAURANTS
Last updated February 20, 2023
AGREEMENT TO OUR LEGAL TERMS
We are Veraweb Developers, doing business as iEAT ('Company', 'we', 'us', or 'our'), a company registered in the United Kingdom at 10 Lime grove, Littleborough.
We operate the website https://ieat.gr (the 'Site'), the mobile application iEAT (the 'App'), as well as any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services').
You can contact us by email at contactus@veraweb.net, or by mail at 10 Lime grove, Littleborough.
These Legal Terms constitute a legally binding agreement made between the restaurant identified in the application for registration on our website or mobile application ("Partner" or "you") and Veraweb Developers, concerning your access to and use of the Services. By submitting an application for registration, you agree to be bound by these terms of use, as well as any additional terms and policies that may apply to your use of our website or mobile application.
By partnering with us, you acknowledge that you have read and understood these terms of use and that you agree to comply with them at all times while using our website or mobile application. If you do not agree to these terms of use, you should not register as a partner on our website or mobile application. We reserve the right to modify or update these terms of use from time to time, and we will provide notice of any material changes to these terms of use. Your continued use of our website or mobile application following any such modifications or updates constitutes your acceptance of those changes.
TABLE OF CONTENT
2. OBJECT AND FRAMEWORK OF COOPERATION-SERVICES
5. RESTAURANT/PARTNER’S RESPONSIBILITY
7. DEFECTIVE DELIVERY, FAILED ORDER
10. MODIFICATIONS AND INTERRUPTIONS
16. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
THE COMPANY
iEAT ("we," "us," or "our") is a platform that provides online ordering and delivery services to customers who wish to purchase food and beverages from Partner restaurants. Our website and mobile application enable customers to view menus, place orders, and make payments directly to the Partner restaurant. We facilitate the delivery of the food and beverages to the customer's location but do not prepare or deliver the food and beverages ourselves. As a Partner restaurant, you agree to comply with these terms of use in order to use our website and mobile application to receive and fulfil customer orders.
By using our website and mobile application, you acknowledge and agree that we are not a restaurant, food preparation or delivery service, or retail establishment. We do not control or guarantee the quality, safety, or legality of the food and beverages offered by Partner restaurants, the truth or accuracy of restaurant listings, or the ability of restaurants to fulfil customer orders. We are not responsible for the actions, omissions, or behaviour of Partner restaurants or customers, and we assume no liability for any harm, injury, or damage resulting from the consumption of food and beverages purchased through our website or mobile application.
OBJECT AND FRAMEWORK OF COOPERATION-SERVICES
The object of cooperation between the Restaurant and iEAT is to provide a platform that allows the Restaurant to showcase its products and services to potential clients and to enable clients to place orders for the products and services.
iEAT provides various services to the Restaurant, including but not limited to:
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Listing the Restaurant on iEAT's Website/App, allowing the Restaurant to showcase its products and services to clients;
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Facilitating the receipt of orders for the Restaurant's products and services from clients through iEAT's Website/App;
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Facilitating the communication between the Restaurant and the clients, including the provision of necessary information such as order details and delivery information;
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Providing payment-related services to clients on behalf of the Restaurant.
The Restaurant acknowledges that iEAT is not a party to any transaction between the Restaurant and the clients and that iEAT is not responsible for the quality, safety, legality or any other aspect of the products or services provided by the Restaurant. iEAT is only responsible for providing the services listed in this agreement.
The Restaurant also acknowledges that iEAT may change the services provided to the Restaurant at any time and without prior notice, subject to the terms of this agreement.
MENU CHANGES
iEAT allows its partner restaurants to manage and modify their menu items at their discretion. The partner restaurant must inform iEAT of any changes they make to their menu or menu items at least 14 days prior to the change taking effect. iEAT will make every effort to update the menu on the platform as soon as possible, but cannot guarantee that the updated menu will be displayed in real-time. iEAT is not liable for any loss or damage that may result from the unavailability of any menu item or changes to the menu. The partner restaurant is solely responsible for ensuring that the information on the menu is accurate, complete, and up-to-date at all times.
DISCOUNT COUPONS
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iEAT allows Restaurants to contact iEAT and request to create discount coupons to be used on the Platform.
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The Restaurant will be responsible for accepting valid discount coupons presented by the customer at the time of purchase.
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If the Restaurant has requested iEAT to create a discount coupon, the Partner Restaurant is responsible for reimbursing the customer for the discount amount.
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Restaurants may distribute the discount coupons created with the prior written consent of iEAT.
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iEAT will not be involved in the reimbursement process for discount coupons created by the Partner Restaurant.
RESTAURANT/PARTNER’S RESPONSIBILITY
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Accuracy of Information: The restaurant/partner is responsible for providing accurate and complete information about their business to iEAT. This includes contact information, menu items, pricing, business hours, and any other relevant details.
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Timely Updates: The restaurant/partner is responsible for keeping this information up-to-date and informing iEAT of any changes in a timely manner.
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Food Quality and Safety: The restaurant/partner is responsible for ensuring that the food and services they provide to customers meet all applicable health and safety standards. This includes compliance with food handling, preparation, and storage regulations, as well as maintaining a clean and safe kitchen and dining area.
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Customer Service: The restaurant/partner is responsible for providing high-quality customer service to iEAT users, including prompt and friendly communication, accurate order fulfilment, and timely delivery or pickup of orders.
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Order Accuracy: The restaurant/partner is responsible for ensuring that all orders placed through iEAT are fulfilled accurately and in a timely manner.
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Complaints and Disputes: The restaurant/partner is responsible for addressing any complaints or disputes that arise in connection with orders placed through iEAT, including issues related to food quality, order accuracy, and delivery or pickup.
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Compliance with Laws and Regulations: The restaurant/partner is responsible for complying with all applicable laws and regulations governing their business, including licensing requirements, tax obligations, and any other legal requirements.
DELIVERY
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The Partner agrees to provide a delivery service to users who place orders through the iEAT platform. The Partner shall ensure that the delivery service is conducted in a timely and professional manner.
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The Partner shall be responsible for the delivery of all orders placed through the iEAT platform within the geographic radius agreed upon with iEAT.
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The Partner shall ensure that all delivery personnel are appropriately trained and insured to carry out the delivery service.
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The Partner agrees to promptly notify iEAT of any issues or problems that arise in connection with the delivery service, including any delays, accidents, or complaints from users.
Delivery Fees
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The Partner shall be solely responsible for setting the delivery fees for orders placed through the iEAT platform.
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Partner will need to contact iEAT to setup the delivery fee on the platform.
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The Partner shall notify iEAT of any changes in delivery fees and shall promptly update the iEAT platform with the revised fees.
Packaging
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The Partner shall be responsible for packaging all orders placed through the iEAT platform in a secure and professional manner.
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The Partner shall ensure that all food and beverages are packaged to preserve their quality and temperature during transportation.
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The Partner agrees to use only packaging materials that are environmentally friendly and comply with all applicable laws and regulations.
Non-Delivery
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In the event that the Partner is unable to deliver an order placed through the iEAT platform, the Partner shall promptly notify iEAT and the user of the cancellation.
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The Partner shall be responsible for any costs or expenses associated with a cancelled order, including the cost of the food and beverages, as well as any delivery fees charged to the user.
Force Majeure
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Neither iEAT nor the Partner shall be liable for any failure or delay in the performance of their respective obligations under this Agreement if such failure or delay is caused by events beyond their reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, strikes, or government actions.
DEFECTIVE DELIVERY, FAILED ORDER
In the event that a customer reports a defective delivery or a failed order, it is the responsibility of the partner restaurant to address the issue promptly and in good faith. The partner restaurant should take the following steps:
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Respond to the customer's complaint within a reasonable time frame and provide a satisfactory resolution, whether that be a replacement order, a refund, or another mutually agreed upon solution.
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If the issue was caused by the restaurant's own mistake, the partner restaurant should bear the cost of the resolution.
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If the issue was caused by a third-party delivery service, such as a delivery driver, the partner restaurant should still take responsibility for resolving the issue with the customer, but may seek reimbursement from the delivery service for any costs incurred.
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Partner restaurants are encouraged to maintain open communication with iEAT regarding any customer complaints or issues, and to work collaboratively with iEAT to ensure a positive experience for all customers.
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Partner restaurants should maintain high standards for food quality, preparation, and packaging, and should take all necessary steps to ensure that orders are delivered in a timely and satisfactory manner.
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iEAT reserves the right to remove partner restaurants from its platform in the event of repeated customer complaints or failure to adhere to iEAT's policies and standards.
TERMINATION OF COOPERATION
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Either party may terminate this agreement at any time by giving the other party written notice of termination. In the event of such termination, Partner shall immediately cease using iEAT’s services and remove all references to iEAT from Partner’s website and all other promotional materials.
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In the event of termination, Partner shall continue to pay all outstanding fees owed to iEAT for services rendered prior to the effective date of termination.
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iEAT reserves the right to terminate this agreement immediately and without notice if Partner is in breach of any material term of this agreement or if Partner engages in any illegal or unethical business practices.
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Partner acknowledges that upon the termination of this agreement, Partner will have no right to use iEAT’s trademarks, trade names, or service marks in any manner.
PRIVACY POLICY
We care about data privacy and security. Please review our Privacy Policy: https://ieat.gr/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.
10. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
11. GOVERNING LAW
These Legal Terms are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law in your country to the residence. Veraweb Developers and yourself both agree to submit to the non-exclusive jurisdiction of the courts of Manchester, which means that you may make a claim to defend your consumer protection rights in regard to these Legal Terms in the United Kingdom, or in the EU country in which you reside.
12. DISPUTE RESOLUTION
Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a 'Dispute' and collectively, the 'Disputes') brought by either you or us (individually, a 'Party' and collectively, the 'Parties'), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
Binding Arbitration
Any dispute arising from the relationships between the Parties to these Legal Terms shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be Manchester, United Kingdom. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of the United Kingdom.
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilise class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Exceptions to Informal Negotiations and Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorised use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
13. CORRECTIONS
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
14. DISCLAIMER
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGEMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
15. LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
16. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication is in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
17. MISCELLANEOUS
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
18. CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, please contact us at:
Veraweb Developers, 10 Lime grove, Littleborough contactus@veraweb.net